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 Address to refer: https://www.researchchannel.co.za/article/software-platform-enables-multiple-channel-social-media-messaging-2017-04-28
 Article Headline: Software platform enables multiple-channel social media messaging
 Abstract: Customer engagement platform developer BrandChat’s newest software tool enables companies to control social media engagement with customers over multiple channels simultaneously, says BrandChat director Pete Matthaei. Organisations can share targeted content across multiple social media and messaging applications (apps) and then manage multiple customer engagements from one dashboard, which ensures faster, relevant responses, and better, more valuable customer relationships.
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