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 Address to refer: https://www.researchchannel.co.za/article/machine-learning-to-improve-it-support-marval-africa-2018-02-23
 Article Headline: Machine learning to improve IT service management
 Abstract: Intelligent automation, big data analytics and machine learning systems will become a significant part of information technology (IT) services and support decision-making, enhance staff productivity and facilitate smart self-service for end-users, says workflow specialist firm Marval Africa executive director Edward Carbutt. The volume of data streams entering IT service management is large and growing constantly; however, IT service management revolves around quality of service provision that enables customers to access faster, better and cheaper services and support.
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