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 Address to refer: https://www.researchchannel.co.za/article/eskom-enhances-its-digital-platforms-2021-07-23
 Article Headline: Eskom enhances its digital platforms
 Abstract: State-owned power utility Eskom has embarked on a digital journey to increase its availability and accessibility to its customers. The enhanced MyEskom Customer app and the introduction of Alfred the chatbot are the first of many digital solutions to be launched to enhance Eskom’s customer self-help channels, the embattled electricity provider said on July 23.
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