Service culture key to improving remote IT infrastructure experience

While using remote infrastructure management (RIM) – a process of managing information technology (IT) infrastructure remotely – has grown significantly, there is a fragmentation of tools used to facilitate RIM and ineffective service level agreements that do not support business outcomes, says In2IT Technologies South Africa MD Saurabh Kumar. IT research firm IDC estimates that 85% of IT infrastructure and equipment can be managed remotely. RIM enables organisations to leverage outsourced infrastructure management services. Services can be standardised and IT policies streamlined, with the cost of management becoming more predictable. Outsourced RIM services also enable organisations to benefit from higher reliability, reduced risk and lower IT costs.